DEFINITION OF THE PARTS

Between the Déco and Artisanat Society,
15 Route de Haguenau, 67360, Morsbronn-les-Bains,
with share capital of €10,000,
registered with the Trade and Companies Register of Morsbronn-les-Bains,
under SIRET number 83216658100021,
represented by Sébastien MAPPUS in his capacity as Co-Manager,
duly authorized for the purposes hereof.
The company can be contacted by email via the contact form accessible on the website's homepage.
Hereinafter referred to as the “Seller” or the “Company”.
On the one hand,
And the natural or legal person purchasing products or services from the company,
Hereinafter referred to as "the Buyer" or "the Client".
On the other hand,

PREAMBLE

The Seller publishes and sells pet products and services, as well as indoor and outdoor decorative items, through its website ( https://www.deco-artisanat.com ). A list and description of the goods and services offered by the Company can be found on the aforementioned website and on its sales pages.

ARTICLE 1 - PURPOSE

These General Terms and Conditions of Sale define the rights and obligations of the parties within the framework of the online sale of products and services offered by the Seller.

ARTICLE 2 - GENERAL PROVISIONS

These General Terms and Conditions of Sale (GTC) apply to all sales of products or services made via the Company's website and form an integral part of the contract between the Buyer and the Seller. The Seller reserves the right to modify these terms at any time by publishing a new version on its website. The applicable GTC are those in effect on the date of payment (or the first payment in the case of multiple payments) of the order. These GTC are available on the website: https://www.deco-artisanat.com/content/3-conditions-generales-de-vente . The Company also ensures that their acceptance is clear and unconditional at the time of purchase. The Customer declares having read all of these General Terms and Conditions of Sale, and, where applicable, the Special Terms and Conditions of Sale related to a product or service, and accepts them without restriction or reservation. The Customer acknowledges having received the necessary advice and information to ensure that the offer meets their needs.

ARTICLE 3 - PRICE

The prices of products sold on the website are indicated in euros, excluding and including VAT, as shown on the product pages and the order page, excluding shipping costs. Customs duties, local taxes, or import taxes are the responsibility of the Buyer. The Seller reserves the right to modify its prices at any time for future orders. Telecommunication costs necessary to access the website are the responsibility of the Customer.

ARTICLE 4 - ONLINE CONTRACT CONCLUSION

The Customer must follow the steps specific to each product or service to place their order:

– Information on the essential characteristics of the product
– Product selection and options
– Acceptance of the Terms and Conditions
– Verification of order details
– Payment for products
– Product delivery.

The Customer will receive confirmation of payment and a PDF copy of the Terms and Conditions.

ARTICLE 5 - PRODUCTS AND SERVICES

The essential characteristics of the goods and services, as well as their prices, are indicated on the website. The Seller undertakes to fulfill the order within the limits of available stock. Illustrations or photos are not contractually binding. Defective or non-conforming products may be exchanged or refunded.

ARTICLE 6 - RETENTION OF TITLE CLAUSE

The products remain the property of the Company until full payment of the price.

ARTICLE 7 - DELIVERY TERMS

The products are delivered to the address provided when the order was placed. The stated delivery time does not include order preparation time. The Seller provides a point of contact for order tracking. Risk of loss or damage passes to the Customer upon physical receipt of the products.

ARTICLE 7 BIS - MANDATORY PROCEDURE FOR RECEIVING AND INSPECTING GOODS

The Customer is required to carry out a complete check of the condition of the packages and goods at the time of delivery, in the presence of the carrier, before any final acceptance.

This verification must include a visual inspection of the packaging, pallet, and delivered products. In the event of any apparent anomaly (impact, breakage, damaged packaging, suspected damage), the Customer is required to immediately issue precise, detailed, and substantiated reservations on the delivery note and/or the consignment note (CMR), in the presence of the carrier.

The Customer agrees to refuse delivery or to make explicit reservations if damage is found upon delivery of the goods.

Unless specific reservations are made at the time of delivery, the goods are deemed to have been delivered in conformity and in good apparent condition. This presumption precludes any subsequent claim relating to apparent or unreported transport damage, provided the damage was not reported in the required manner and within the required timeframe.

In the event of damage not immediately visible upon delivery, the Customer undertakes to notify the Seller of any claim in writing within a maximum of 48 hours of receipt, accompanied by detailed photographic evidence.

Failure to comply with this procedure deprives the Client of any recourse against the Seller for transport damages, within the limits of the mandatory provisions applicable between professionals, in particular those arising from the Convention on the Contract for the International Carriage of Goods by Road (CMR).

The Customer acknowledges having been informed of this procedure before, during and after the order, in particular via the website, electronic communications related to the order and the information appearing on the shipping documents.

ARTICLE 8 - AVAILABILITY AND PRESENTATION

Orders are processed according to available stock or subject to supplier stock.

ARTICLE 9 - PAYMENT

Payment is due immediately upon ordering, including for pre-orders. Payment can be made by card or bank check. All transmitted information is secure. In the event of an error or inability to debit the account, the order will be canceled.

ARTICLE 10 - RIGHT OF WITHDRAWAL

In accordance with Article L. 121-20 of the Consumer Code, the consumer has a period of fourteen days to exercise their right of withdrawal for:

• In-stock products from the Design range
• Accessories
• Clearance items
• Gift cards

With the exception of products made to order. Personalized products or those available in numerous designs and colors are made to order only and cannot be cancelled . Therefore, the right of withdrawal does not apply to these products.

Except, where applicable, for return shipping costs.

The period mentioned in the preceding paragraph begins upon receipt of the goods or acceptance of the offer for services. The right of withdrawal may be exercised by contacting the Company by email or telephone. If the right of withdrawal is exercised within the aforementioned period, only the price of the purchased product(s) and the initial shipping costs will be refunded; return shipping costs remain the responsibility of the Customer. Returned products must be in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be resold as new; they should, if possible, be accompanied by a copy of the proof of purchase.

ARTICLE 11 - GUARANTEES

The Seller provides the legal guarantees of conformity and against hidden defects. Defective or non-conforming products can be refunded or exchanged by contacting the Seller.

ARTICLE 12 - CLAIMS

The Buyer may submit any complaint by telephone, email or regular letter.

ARTICLE 13 - INTELLECTUAL PROPERTY RIGHTS

Trademarks, products, software, images, videos, texts and other information remain the exclusive property of the Seller. Any reproduction or use is prohibited.

ARTICLE 14 - FORCE MAJEURE

The Seller's obligations are suspended in the event of force majeure. The customer will be informed as soon as possible.

ARTICLE 15 - NULLITY AND MODIFICATION OF THE CONTRACT

If one clause is invalidated, this does not affect the other clauses. Any modification requires a written agreement from the parties.

ARTICLE 16 - GDPR AND PROTECTION OF PERSONAL DATA

In accordance with the GDPR, the Customer has rights regarding their personal data. Acceptance of the Terms and Conditions constitutes consent to the collection and use of data for the performance of the contract.

ARTICLE 17 - APPLICABLE LAW

All purchase and sale clauses and transactions are subject to French law.